Terms and conditions from 1st December 2009

Management of properties

A fee of £339 per year is charged for this service and includes the following.

An employee will enter the villa each week and record the water and electrical meter readings.

1. We will check the villa is secure.
2. We will collect any bills from the bill box
3. We will pay, on your behalf, the bills.
4. We will check twice yearly with the local authorities to see if any local bills or taxes are outstanding, and pay on your behalf where needed.
5. We will help to arrange insurance for the villa.

If any extra or emergency work is needed we will arrange the necessary workers to undertake the work and pay for the work on your behalf.  We will charge a fee of £10 to arrange and oversee any routine work. 

For larger building work or redecoration we will agree a fee before the work is undertaken.

In Emergency we will authorise repair work on the villa if the cost will be below £150. If the cost is estimated to be above this we will try to contact you first.

If you are not contactable we will authorise work that we feel necessary to protect the safety and security of renters or we asses is urgent enough so as to limit damage to the villa.

In the event of a robbery or other such event requiring an Insurance claim at the villa we will contact the owner as soon as we are aware of it. If the owner is unable to travel to Turkey to talk to Police and arrange for repairs etc, we may be able to arrange this locally depending on our workload. A charge will be made for this service and will depend on the amount of work required. Alternatively we will help the owner source a local solicitor to undertake the work, in this case payment for any work will be made directly between the owner and the solicitor. It is likely that the cost of such services will be between £500 and £1000.

Our own fee for assisting with an insurance claim will be a Minimum of £100 and will depend upon the amount of extra work undertaken by us to complete the claim and purchase replacement goods on your behalf. It is important to note that the Insurance company (as in the UK) do not cover our own fees or that of a solicitor.  

Gardens

Fees for gardens are priced individually depending on the size of the garden. (Normally £449/year)

The gardener will attend the villa to water and maintain the gardens. The fee includes labour only. The gardener will visit a minimum of every other day for 12 months.

If extra flowers/soil/manure etc is needed then the owner will pay the cost.

Fees are charged yearly in advance.

Pools

A fee of £140 per month (£120 for small pools) is charged and includes the following. 

1. The pool technician will add chemicals and clean the pools a minimum of every other day during the summer months only.
2. The pool technician will repair minor problems free of extra charge.
3. We will record chemistry and temperature values a minimum of once every week in the summer months. 

Pools shared with other Villas are priced according to water volume.

If any Emergency work is needed we will arrange the pool experts to do the work and pay for the work on your behalf.  We will charge a fee of £10 to arrange and oversee any work.

Opening of pools at the beginning of season can be undertaken by our staff. The charge for draining the pool, cleaning, installing electrical boxes and pumps, filling the pool and generally making it ready for use will be £80. Owners are responsible for the cost of any replacement items for the pool.

At the end of the season we can undertake the closing of the pool. The charge for removing electrical box, half emptying pool, storage of pumps etc and adding winter chemicals is £50. 

Holidays 

A fee of £80 per booked week is charged and includes the following. 

1. We will arrange transfers to and from the airport for the renters.
2. We will meet renters on arrival at the villa.
3. We will give renters welcome information on arrival.
4. We will provide an information book for the villa.
5. We will clean the villa on arrival day.
6. We will clean the villa every 7 days for holidays of more than a week. The cost of cleaning materials is NOT included. Owners must provide enough cleaning materials for the season.
7. We will check the villa for damage when renters depart and inform owners within 48 hours of any such damage.
8. We will provide a general information helpline for the renters to use.
9. We will provide a 24 hour Emergency line for any major problems with the villas and any medical Emergencies.
10. We will provide renters with information about excursions and car hire and assist them to arrange these.

 When owners request cleaning then the charge is £25, again you must provide enough cleaning materials.

Pre-season cleaning

The first clean of the season will be done by 2 or 3 cleaners over 2 days and the charge will be £50 not the normal £25. The cleaners will ensure that all linen is cleaned, cupboards and drawers cleaned out etc.

Transfers

Transfers should be included in the cost of the holiday.  We charge £34 for a one way transfer from Dalaman airport to the Fethiye area if 1-4 passengers and £50 one way for 5-12 passengers.

For the Saklikent area the cost is £45 each way for 1-4 and £55 each way for 5-12

If a Renter chooses not to take our transfer and arranges to make there own way to the accommodation a £25 surcharge (per arrival ) will be made to the booking to cover the cost of a rep waiting for the arrival at the villa. No charge will be made for the return transfer to the airport if the renter agrees a time to meet the rep on departure.

Accounts and invoices

We will send an invoice to you via the online system around the 2nd and 16th of each month.

The invoice will include such items as monthly pool maintenance, gardens and the weekly fee for renters.

If an invoice remains unpaid for more than 14 days a 10% charge will be added to the invoice. If the invoice remains unpaid for more than 5 weeks we will take proceedings recover the debt.

The online system will have an Excel account statement detailing what other bills have been paid on your behalf in the resort.

if an owner is overdrawn on the excel account we will not pay any further bills, answer any e-mails or act in any way on behalf of the owner until the account is back in credit.

if the Excel account is overdrawn for more than 14 days we will seek to recover any debt through the local courts or by re-possessing goods

General

The term of the actual Management contract is for 1 year from the date the invoice is issued by us.

If the Villa owner cancels the contract no refunds can be given for any monies already paid.  You will also be invoiced for any bookings already given to us . You will also be responsible for payment of Management charges for the full term of the contract.

Garden and pool charges will also be invoiced for the term of the contract

If we cancel the contract we will refund pro-rata any monies paid in advance for services, unless we are cancelling the contract because you are breaching our terms and conditions.

It is a strict condition that we are the only key holder for the villa apart from the villa owner.

Our service is a complete service for all villas. If an owner decides that he does not want us to look after any part of the service then they will be deemed to have cancelled the contract .

The Villa owner must inform us if they or any unqualified person undertakes work on the Villa. If any qualified person undertakes work on the Villa the owner must supply us with details of the qualifications of that worker.

The Company at any time may undertake credit checks to asses the ability of Companies/owners to pay invoices.

Any dispute shall be investigated by the Courts of Turkey.